Privacy Policy

Eynis (“Eynis,” “we,” “us,” or “our”) provides an intelligence layer for physical businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

1. Information we collect

We collect information in the following ways:

• Information you provide. When you request a demo or contact us, we collect details such as your name, work email, company, role, phone number, industry, and any notes you include.
• Operational data. When you use the Eynis platform, we process data from the systems you connect (for example POS, ERP, sensor, and messaging systems) in order to provide the service.
• Usage and device data. We collect standard technical information such as IP address, browser type, pages visited, and timestamps to operate and secure our website.

2. How we use information

• To provide, maintain, and improve the Eynis platform and website.
• To respond to demo requests, enquiries, and support requests.
• To send service-related communications and, where you have opted in, occasional product updates.
• To monitor, secure, and prevent abuse of our services.
• To comply with legal obligations.

3. How we handle your operational data

Your operational data is yours. We do not sell it, and we do not train shared or third-party AI models on it. Each customer’s data is logically isolated and enforced at the database query level. By default the platform is read-only and does not write back to your systems of record unless you explicitly authorize a specific workflow.

4. Sharing and disclosure

We do not sell your personal information. We may share information with:

• Service providers who process data on our behalf (for example cloud hosting and email delivery), under contractual confidentiality and security obligations.
• Legal and safety recipients where required by law, or to protect the rights, property, or safety of Eynis, our customers, or the public.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.

5. Data retention

We retain personal information for as long as needed to provide the service and for legitimate business or legal purposes. When information is no longer required, we delete or anonymize it.

6. Security

We use technical and organizational measures designed to protect your information, including encryption in transit, access controls, and audit logging. No method of transmission or storage is completely secure, but we work to protect your data and to notify you of material incidents as required by law.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You can also unsubscribe from marketing emails at any time using the link in those messages.

8. International transfers

We operate primarily in India and Southeast Asia and may process information in countries other than your own. Where we transfer data internationally, we use appropriate safeguards consistent with applicable law.

9. Children’s privacy

Our services are intended for businesses and are not directed to children under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes may be communicated through the service or by email.

11. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at privacy@eynis.com.